Refund Policy

Refund Policy

 At Reneesclothing, your satisfaction is at the heart of everything we do. As a children’s apparel brand, we are committed to providing parents with peace of mind when shopping with us. This Refund Policy explains when refunds are available, how they are processed, and what to expect throughout the return and refund journey.

Refund Eligibility

Refunds may be approved under the following circumstances:

• Approved Returns: Once a returned item is received and inspected, and confirmed to be unused, unwashed, and in its original condition, a refund will be initiated.
• Order Cancellations: If you request a cancellation before your order enters processing or fulfillment, a full refund will be issued.
• Defective or Damaged Items: If your child’s clothing arrives with a manufacturing defect or is damaged during shipping, you are eligible for a full refund or a replacement at no extra cost.

Inspection & Approval Process

• Return Confirmation: You will receive an email once we receive your returned item.
• Quality Review: Our team will inspect the item within 72 hours to ensure it meets our return standards.
• Status Update: You will be notified by email regarding approval or rejection of your refund.

Refund Method & Timeline

• Original Payment Method: All refunds are issued back to the original payment method used at checkout.
• Processing Time: Approved refunds are processed by us within 10 business days.
• Bank Processing: Your bank or payment provider may take an additional 5–7 business days to reflect the refund on your statement.

Partial Refunds

In certain cases, only a partial refund may be granted, including:

• Items returned with signs of wear, damage, or missing components not caused by our error.
• Items returned more than 30 days after the delivery date.

Late or Missing Refunds

If you have not received your refund after the expected timeframe, please check with your bank or payment provider first, as posting times can vary. If the issue persists, feel free to contact our support team for assistance.

Contact & Support

For all refund-related questions or concerns, our customer support team is here to help: support@reneesclothing.com.